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Family Tree Maker not connecting to Ancestry.com

August 12, 2019

This post is for me in case this happens again in the future.

I couldn’t connect my Family Tree Maker (FTM) software to ancestry.com—the username and password were correct, but FTM kept telling me one of them was invalid. I even reset my password on ancestry.com but still I couldn’t connect. Then I remembered that I’d set two-factor authentication (2FA) on my ancestry.com account—perhaps that was it?

I disabled 2FA on my ancestry.com account, and was then able to successfully connect my FTM software to ancestry.com. I don’t upload my family tree to Ancestry, but like being able to search for a person’s details on Ancestry via the web search area in FTM.

Seems like they may not play nicely together if you have 2FA turned on.

Update August 2019: In the comments below, Jason says you need to append the authentication code sent to you to the end of the password. I haven’t tried it yet but will next time I’m back in Family Tree Maker and want to search Ancestry.com from there, Thanks Jason!

2 comments

  1. When it texts you the authentication code, you just need to add it after your password when logging in through FTM, e.g. if the code is 123456, you’d enter “[yourpassword]123456” as the password


  2. Wow! Thanks for that, Jason. Great to know for future.

    –Rhonda



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