Book review: Conversation and CommunityAugust 26, 2009
Anne Gentle, Book Sprint maven, long-time blogger, regular contributor to the technical writing profession, and mother to a couple of young children has somehow found time to write and publish a book. And what a topical book it is.
Her book, Conversation and Community, is almost up-to-the minute (surely a first for a printed publication — some of the references were to blog posts I read just a few weeks ago). She has some really useful, helpful and very practical tips and strategies on how technical communicators can get involved in ‘conversational’ documentation with users, and how they can lead the charge for using social media in their organization. This may be scary territory for those technical writers who don’t even subscribe to email discussion lists, let alone blogs and forums, but Anne’s book is a helping hand to guide you through the maze.
However, her ideas are also very pragmatic — Anne has obviously worked in several organizational cultures, so she rightly advises against jumping in feet first. Her advice is to take it slowly, a little bit at a time, starting with listening to what users are saying about your product, then branching into commenting, before going all out with technologies and tools such as Twitter. And all the way along, getting buy-in from management and setting the ground rules for the interactions.
This is a well-researched book and Anne has provided numerous footnotes with references to books and URLs, as well as sample style guides etc. in the Appendices.
She’s also listed all links and footnote references for each chapter on delicious.com (see http://justwriteclick.com/2009/08/20/organized-annotated-collection-of-footnotes-from-my-book-conversation-and-community/ for links to the Chapter lists).
For other reviews of this book, see Sarah Maddox’s blog post where she reviews the book, then links to further reviews at the end.
Related: Learning is Social article about how the Net Generation learn through Web 2.0 technologies and social media: http://www.astd.org/TD/Archives/2009/August/0908_Learning_Gets_Social.htm
[Links last checked August 2009]