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The perils of global IT support

December 5, 2018

I had an issue with connecting to some of my main client’s network locations today. The second-level support person (in the Philippines?) solved it, but not after checking some stuff in DOS where he saw that the last time I rebooted the laptop was April this year. Um, no. I shut down every night, and had also restarted about an hour earlier before contacting support to see if that would fix it.

He insisted it was April when I last rebooted and highlighted the date on the DOS screen. Yeah, 4/12/2018 is April 12 in US date format, but is legitimately 4 December in Australian date format, which my laptop is set to! He apologised, and hopefully learnt that different countries display their dates in different ways.

I don’t know why the backend of computers don’t store and display the date in ISO date format (e.g. 2018-12-04 — YYYY-MM-DD) — it would solve a lot of issues.

See also:

[Links last checked December 2018]

2 comments

  1. Whenever possible, I specify dates in that format (yyyy-mm-dd) for exactly that reason.


  2. The technological landscape is changing fast with innovations spilling over into new areas and industries. Artificial Intelligence and other technologies has distributed ledgers, cloud computing etc. while it may produce significant benefits for societies. I would like to read more such blog posts in future.



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