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Telstra service status

February 15, 2017

For my Aussie readers: If you’re having a problem with your Telstra landline, you can enter your postcode into this site (http://servicestatus.telstra.com/) and get a status update. There are three ‘buttons’ at the top of the screen — current interruptions/maintenance, scheduled maintenance, and completed maintenance. The service they’re referring to is landline voice calls ONLY, not ADSL internet.

And why did I find this out? Each of the three calls I made at various times today and to various numbers gave me a message that the ‘service to the telecoms network I was calling was temporarily congested, and please try again later’.

So I called iinet who my phone is through, and their 13xxxx number worked straight away from my landline. The lovely support person I spoke to said Telstra keep the 13xxxx numbers free in case of emergency as they’re ‘more important’, and told me about this Telstra site. Sure enough, we have ‘scheduled maintenance’ going on right now (‘Customers may experience difficulties making and receiving calls using their home phone service’) and it’s expected to last from 15 to 28 Feb (!!!). However, she said typically Telstra work on one part of the exchange for a day, which means we might only be down for the day. Fingers crossed. Meantime, Telstra gave us NO notification that the phone would be out, nor do they notify iinet of such outages.

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