Word: Cross-reference dialog box doesn’t show some headingsSeptember 16, 2015
Whoa! I came across a glitch in Word 2013, and checked if it also occurred in Word 2010 (yep). It’s possibly in earlier versions too, though I can’t recall coming across it in those. This glitch could have been around for years, but I just never had this combination of circumstances that caused it to occur.
It’s likely you may not figure out what’s causing it. So here’s what I discovered with some testing…
- have track changes turned on, then
- delete the first letter(s) or words of a heading (i.e. text styled with a heading style, whether outline numbered or not), and
- don’t accept those changes
then the heading text (and number, if you use heading numbering) disappears from the Cross Reference dialog box (under Headings) and you can’t select that heading to make a cross-reference to.
I’m not talking about deleting an entire heading — that would be expected behavior. I’m talking about deleting the FIRST letter at the beginning of a heading! Letters or words deleted within a heading still show the heading in the Cross Reference dialog box, but NOT if you’ve deleted the first letter.
Accepting the tracked change is one solution — the heading reappears in the Cross Reference dialog box (under Headings) then. But this is NOT a satisfactory solution for situations where your track changes MUST be shown for the client (e.g. for a regulatory authority that wants to see any changes made to the original document).
However, if you’re using outline numbered headings, the heading is listed under the ‘Numbered Items’ reference type on the Cross Reference dialog box.
Related to this is a blog post I wrote several years ago on missing cross-references for table and figure captions where track changes had been turned on that resulted in the caption numbering changing as tables/figures were added/deleted from the document: https://cybertext.wordpress.com/2009/10/16/word-macro-to-fix-track-changescross-references-issues/
[Link last checked September 2015]