Very helpful, Australia Post… NOT!

January 5, 2015

A few weeks ago, I received an email about a parcel that had been sent. The email included an Australia Post tracking number, with a link to Australia Post’s tracking website.

I clicked the link and got this message: ‘Product not trackable’. Nothing else. So I went to Australia Post’s support section on their website and typed in those words, expecting to get an article about why some parcels are not trackable even if they have a tracking number. But I got this instead:


Not one of those answers addressed the question. And the first and third answers didn’t relate in to my query (especially the first one). I expanded the ‘missing parcel’ option, but that had nothing either.

Good one, Australia Post. You have words on your website about products not being trackable but your support area doesn’t have ANYTHING for those words. #fail

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