Help right when and where you need itMay 27, 2014
I used a Bernina 750 QE sewing machine on the weekend when I was demonstrating some quilting at quilt exhibition. I’d never used this machine before, and although I was a Bernina owner for many decades, my ancient Bernina looked and played nothing like this new one. So when it came to winding and changing the bobbin I was a bit lost. No-one else on the stand could help me as none of them used Berninas (or if they did, they were much older models). So I was left to my own devices.
The supplier who lent this machine for our use at the exhibition had also supplied the manuals, but I couldn’t find them, so instead I pressed the book icon on the touchscreen display and found a world of information waiting for me!
I didn’t even think to take photos at the time, so the photo above is from one of Bernina’s YouTube videos. The book icon is on the lower (black) menu section.
When I clicked it, I was shown several boxed sections for the major functions I might want to do. I touched the box for Bobbins, then drilled down to the section I needed, which was how to remove the bobbin initially, then wind it, then thread it, then put it back in the machine. Each of these subsections had clear instructions, color photos, close-ups of the pertinent bits, and everything was scrollable by touch, just like on a smartphone or tablet. It was brilliant and I was able to solve all my problems without calling the technician over from another stand.
Help at the point of need, and for what you need… all without opening the manual.
That’s what I call helpful!
Thank you to the technical writers at Bernina who realised that getting out a manual and hunting an index takes us away from what we’re trying to so.