Honoring a customer service promiseMay 6, 2013
I was hunting for something on the internet… as you do. One of the potential suppliers didn’t have the exact item I was looking for, so I thought I’d contact them. One of their contact options was ‘live chat’ available ’24/7/365, no waiting’. So I clicked on the link. And got this:
If you’re going to make a statement that someone is available for ‘live chat’ 24/7/365, then honor it. If you can’t honor it, don’t make that promise!