Telstra to T-Mobile settings on phone

March 21, 2013

This post is for me, in case I ever lose the notebook in which this information is jotted down! And for anyone else in Australia who has a Telstra HTC Sensation phone who is going to the US and wants to purchase a US SIM card from T-Mobile so they can use their own phone while away.

For the past two years, I have purchased a ‘pay per day’ SIM from T-Mobile for the short trips I’ve made to the US (see http://prepaid-phones.t-mobile.com/pay-by-the-day-cell-phone-plans for these plans). For just $2 or $3 per day, I get unlimited calls, texts, and internet while in the US. A 14-day US trip at $3 per day costs me less than $50, compared to potentially $1000 or more if I use my Telstra SIM and global roaming in the US. (See this horror story of a $12,000 Telstra global roaming bill for 13 days in Thailand: http://www.news.com.au/breaking-news/victorian-man-hit-with-12k-roaming-bill-after-thailand-holiday/story-e6frfkp9-1226618187589)

The biggest disadvantage is that I ‘lose’ my own phone number for the time I’m away (I get allocated a new US number each visit), and I have to find a T-Mobile store. Finding a T-Mobile store is not difficult as there are many of them. I believe you can get the ‘pay per day’ SIM activation kit from other locations, such as supermarkets, but I choose to get it direct from a T-Mobile store so that the store person can set everything up and test it all before I leave the store. A supermarket is unlikely to give you that sort of assistance.

Here’s what will happen in the T-Mobile store

After you’ve purchased the ‘pay per day’ kit (just ask for it — it’s not a box on the shelf), the store assistant will take out your HTC battery and Telstra SIM (DO NOT LOSE YOUR SIM!!! You’ll need it when you get back to Australia, so store it in a safe place, such as in a little zip lock bag placed near your passport or in your wallet). They will then insert the T-Mobile SIM and replace your battery and turn on the phone. They may also have to call a T-Mobile head office number and give/get a code to activate the phone.

Test that your phone can call out by calling the store’s landline number from your phone, then get the assistant to use the landline to call your new number. That’s all pretty straightforward and should work straight away. Likewise, you should get a text message or two from T-Mobile within minutes, welcoming you to their service and telling you how much balance you have on your plan. To test that you can send texts, SMS a US friend or the T-Mobile assistant who is serving you. Your phone and SMS are now working — so far, so good…

The final test is to see if you can get internet connection, so open the browser on your phone and do a search. However, if my experience is anything to go by, it’s unlikely you’ll connect as there are a couple of things you/the assistant may still have to do (see below), and because it can take a couple of hours for the internet connection to work properly (or so I’ve been told at two different T-Mobile locations in two different states in two different years; my experience has been that after the settings are entered, I can usually get internet connection within a minute or so).

If you can get a connection straight away, you’re done and don’t need to read any further. Enjoy your cheap US phone/text/internet time in the US, and don’t forget you can now use your ‘US’ HTC/Android phone as a tethered modem to avoid exorbitant hotel charges for internet access (these only seem to occur in the expensive hotels — most mid-range hotels in the US have free internet/WiFi).

If you can’t get internet connection, make sure the assistant enters the information below into your phone (or do it yourself if you’ve already left the store).

HTC/Android settings for internet connection via T-Mobile

  1. Turn off WiFi for now (Settings > WiFi > Off).
  2. Go to: Settings > Mobile Network > Access Point Names.
  3. Tap the menu icon on the APNs screen then tap New APN. Complete the following details:
  4. Name: tmobile (NO hyphen) (see notes below if this doesn’t work)
  5. APN: epc.tmobile.com (see notes below if this doesn’t work)
  6. Proxy:
  7. Port: 8080
  8. MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
  9. MMSC proxy (you may not need this one):
  10. MMS port (you may not need this one either): 8080
  11. Save the settings. Your internet connection should now work (though it may take a few minutes or up to an hour to do so, according to T-Mobile)

NOTE: If these settings don’t work, try changing:

  • the APN to fast.T-mobile.com and removing the proxy and port numbers
  • the name to T-Mobile US LTE
  • If you can’t get it to work, call 611 in the US to speak to a T-Mobile support person.

Changing back to your Telstra settings

  1. Before the plane takes off for Australia, switch your phone to Airplane mode, then turn it off as required by the FAA. By putting it into Airplane mode before you leave, when you turn it back on it won’t try to make any sort of connection to T-Mobile (or to Telstra once you’ve got their SIM back in).
  2. Once you’re in the air (or on the ground when you arrive if you forgot to put your Telstra SIM into your carry-on luggage!), remove the cover from your phone and flip out the battery.
  3. Remove the T-Mobile SIM and replace it with your Telstra SIM. (You can throw the T-Mobile SIM away when you get home as it’s useless unless activated and you’ve probably only purchased and activated enough days for your trip.)
  4. When you arrive back in Australia, turn the phone back on and switch off Airplane mode. It should all work as normal, as the Telstra APN settings are the default and should reset automatically once your phone picks up that you’re in Australia. At least, that’s how it’s been for me for the past two years — even though I wrote down all the Telstra APN settings, I’ve never had to change them back as they’ve automatically reset themselves.

Happy travelling!

See also:

[Links last checked April 2013]

One comment

  1. […] If you’re travelling from Australia to the US and are a Telstra Mobile customer, then SERIOUSLY consider getting a US SIM card for your phone if you’re taking your personal phone, not a company one. It will save you an absolute packet — hundreds, if not thousands, of dollars. You won’t have your usual Australian phone number for the time you’re away (text or email your new number to all those back home who need to know), but you will get MUCH cheaper calls, texts, and data charges than you would if you used Telstra’s global roaming. See this blog post of mine for details on using a T-Mobile Pay-per-day SIM: https://cybertext.wordpress.com/2013/03/21/telstra-to-t-mobile-settings-on-phone/ […]

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