Office 2010: Paste Options button not displayingApril 12, 2012
I have a new computer and I’ve installed Office 2010 on it. I was setting up a template for a client over the Easter weekend when I noticed that the hovering Paste Options button in Word 2010 never displayed and all I could get on the Paste icon on the ribbon was ‘paste as unformatted text’. That’s not usually a big deal as I often want to ‘paste as text’, but not always.
I compared my Word 2010 settings on my new Windows 7 PC with my Word 2010 settings on my Vista laptop (which did have the Paste Options hover button); the settings were EXACTLY the same, so something else was at play here.
Off to my friend Google, and after a few fruitless hits, I found the solution… and it’s not what you’d expect! In fact, it’s so far removed from what you’d expect that I’m surprised the person who found the answer even twigged that a small setting in Program A might be affecting a small setting in Program B (Word 2010 in my case, but all the Office 2010 products too).
And what’s the solution? A Skype add-on to all browsers that makes a phone number clickable to make a Skype call! Who knew??
So here’s what I did to get my Paste Options button back:
- Closed Word 2010.
- Opened Skype, went to Tools > Advanced > Advanced Settings and cleared the check box for Use Skype to call callto: links on the web. (I’m not 100% sure that this did anything, but I figured I should turn it off anyway.)
- Opened Firefox and went to the Add-ons Manager and disabled the Skype Click to Call add-in. Restarted Firefox when asked to do so.
- Opened Internet Explorer, clicked the settings icon (cog in top right of screen in IE9), selected Manage add-ons, selected Skype Click to Call and then clicked Disable. I didn’t have to restart IE9.
- Opened Word 2010 and tried pasting some text from another source. It worked! I had my Paste Options button back!
Please note: You have to disable this add-on in ALL browsers on your computer, including IE, even if you don’t use IE. I initially only disabled it on Firefox but I still couldn’t get the Paste Options button to display. I had to disable it on IE9 as well. Then it worked.
I found the solution to this issue here: http://answers.microsoft.com/en-us/office/forum/office_2010-excel/solved-excel-2010-word-2010-powerpoint-2010-paste/f293995c-c52c-458a-86d6-da41e81d507f
I sincerely thank Martin who somehow figured out that a Skype browser add-on was affecting a setting in Office 2010. That was a moment of pure serendipitous genius.