Outlook won’t openDecember 6, 2011
I had a bit of a scare the other day when Outlook on my client’s laptop wouldn’t open. I got this message:
Outlook cannot open your default e-mail folders. The information store could not be opened.
It was possibly related to me trying to open Outlook the previous evening when I wasn’t connected to the client’s servers via VPN.
I went hunting on the internet for a solution — and found a few.
But before trying to apply any of those solutions or calling the client’s IT support center, I decided to reboot the computer in case something got tangled up between me disconnecting from the VPN, opening Outlook offline, reconnecting to the VPN the next morning and trying to open Outlook as normal — which is when I got the error.
And the restart worked!
In case you get a similar message and a restart doesn’t work, here are some sites that may help:
[Links last checked 1 December 2011]