Clients to avoidJanuary 12, 2010
Whether you’re doing web design, technical writing, graphic design or any other similarly contracted service, you may occasionally encounter the ‘client from hell’. How do you identify them so you can say ‘No’ before you even think about working with them, or so you can take steps to avoid their issues?
- The never-ending contract revisionist
- The giant project team
- Mr or Mrs Vague
- The prospect with ants in their pants
- The vanishing boss.
In the article, he describes the characteristics of each and how to deal with them. You can read all the details here: http://www.alistapart.com/articles/getting-to-no/.
(NOTE: Fortunately, in 10 years of running my own technical writing business I’ve not come across any of these client types. I have, however, had two reluctant payers, luckily both for small sums — I won’t work for them again.)
- How to explain to clients that they’re wrong: http://www.smashingmagazine.com/2009/12/10/how-to-explain-to-clients-that-they-are-wrong/
[Links last checked December 2009]