Acrobat 9 Pro and Word 2007August 14, 2008
I’ve just spent wasted about four hours this afternoon trying to troubleshoot why Acrobat 9 Pro and Word 2007 weren’t playing nicely together on my new Vista laptop, when they seemed to be a couple of weeks ago. And after hunting and gathering information from Acrobat Help, Adobe forum sites, Googling, trying (unsuccessfully) to download a Microsoft Office 2007 “Save as PDF” add-on that Tom Johnson mentioned earlier this month, searching the PlanetPDF and PDFZone sites (gee, they’ve both gone very commercial these days), testing, testing, testing, and swearing—yet again—at Adobe, I FINALLY found the reason they weren’t playing nicely.
The test document I created when I had issues when installing Acrobat 9 was able to correctly create live Table of Contents (TOC) links in the PDF produced from Acrobat 9 Pro via the PDFMaker add-in in Word 2007.
But today I was testing other documents, and they just WOULDN’T display the TOC links no matter what setting I chose.
After a LOT of searching, I found that this is a ‘known issue’ (1678119) and is listed amongst many other ‘known issues’ with Acrobat 9 Pro on the Adobe website. The reason: The Use hyperlinks instead of page numbers check box was cleared in the TOC creation window.
Re-create the TOC for each of these documents, making sure that check box was selected. Save the changes to the template, if asked. After I did that, the TOC links all worked.
As an aside, I found in the Acrobat Help that the old check box for creating links from cross references and Table of Contents is no longer available in Acrobat 9 Pro if you’re using Word 2007 (presumably it’s meant to ‘just happen’). Another four hours productive time lost looking for solutions to problems that should never exist in software that costs this much.
Message to Microsoft and Adobe decision makers: Your fight with each other is hurting those of us who just want to produce decent documents for our employers and clients. Sort it out.