SnagIt: Cannot save capture

June 17, 2008

I’ve had an error message recently when trying to save a SnagIt capture. I can’t find the solution (or the error!) on Techsmith‘s support pages, so figured I should share the problem and solution here.

Problem: I open a graphic by right-clicking on it and selecting Open With > SnagIt 8. This opens it in the SnagIt Editor window. I make changes to the graphic then click the Save icon. I get this error message:

Unable to save: <path/file name> (-14)

Solution: The reason I can’t save—though this is NOT indicated in this cryptic error message—is that the original file has the ‘read-only’ attribute set on it! If I remove that (right-click on the original graphic, then select Properties and clear the Read Only check box), I can save successfully.

Such a little thing and easy when you know how. But with an error message like that you have NO CLUE as to what went wrong. I’ve written about bad error messages before…

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