Sometimes things just work and you get a good feeling from the website — as though the owners cared enough about their customers to take the time to make the user experience friendly and useful (see yesterday’s post: http://cybertext.wordpress.com/2013/03/26/thoughtful-and-useful-response-to-a-web-form/).
Then on other days you get something like this:
I have to press ‘Cancel’ on the next screen to view the offer? What the…?
You know what the worst of it was? There was NO ‘Cancel’ button AT ALL on the next screen. And you had no choice but to click OK here and get taken to the offers screen… the one you couldn’t cancel out of.
Then there’s the odd mix of sentence and title case… and the Warning symbol…
Talk about frustrating!