Here’s the description that came with the photos (identifying information removed from the description and the truck):

This 9.5/8″ casing had just left [ABC company] yard following inspection/re-coating for storage by [XYZ company]. The truck wasn’t travelling fast by any means, but the driver had to stand on his brakes to give way at the intersection. The pictures tell the rest. Luckily, the driver was only bruised and in a bit of shock… he won his Lotto in this life.

Lucky we drive on the right!

Click on a small photo to see it full size.

Please could you provide us with some guidance on when to use and not to use capital letters. I would expect to use capitals for proper nouns, defined terms in a legal document, position titles, acronyms, symbols for chemical elements and the first word of each sentence. In most of the reports I read, almost every noun is capitalised and a smattering of other parts of speech as well. It looks like German.

Also:

What is the shortcut key combination for converting text to lower case?

Let’s get the easy one out of the way first…

To toggle the case of a letter, word, sentence etc, select it, then press Shift+F3 once, twice, or three times. Word will toggle between lower case (‘cat’), upper case (‘CAT’), and title case (‘Cat’).

Now on to the trickier issue of when to use initial capital letters (initial caps) or not.

The guidelines are clear for some things, but more fuzzy for others, especially when it comes how to treat generic and specific terms. The Australian Style Manual’s* index lists 20 page references specifically on capitals, with another 31 page references for the 21 index subentries under ‘capital letters’! There’s no way I’ll reproduce those guidelines here, but I’ll attempt to summarise them.

The Australian Style Manual (p119) has these overarching principles:

• Sentences should always start with a capital letter.
• Initial capitals should be used for proper nouns and proper names (i.e. the names of people, places, and organisations).
• When organisations’ names are reduced to a generic element, the capitals can usually be dispensed with; however, capitals are [kept] if the shortened version still carries a specific element. Thus, the Attorney-General’s Department becomes ‘Attorney-General’s’ [or] ‘the department’.

They also make the comment that ‘One of the few remaining widespread uses of capitals to distinguish an otherwise generic word is found in legal documents, where words that have been specifically defined (such as ‘Schedule’, ‘Party’, ‘Company’, ‘Owner’) are often capitalised wherever they appear.’

When in doubt, consult your corporate style guide, a published style guide (like the Australian Style Manual or the Chicago Manual of Style), or your dictionary.

Note: This summary was written for MY team and is based on the Australian Style Manual; your style guide may differ on some of these.

[Links last checked January 2012]

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One of the list members of a tech writer discussion list I’m on, notified the group that The Yahoo! Style Guide: Writing for an Online Audience is only $1.99 in Kindle edition on Amazon. Nice.

Kindle is all about digital distribution of books, the book’s subject is to do with writing for an online audience, and the price was sweet.

So I click the link and prepare to part with $1.99 for this Kindle edition. After all, the online world can be anywhere, can’t it? It’s global, right?

Not so.

I’m confronted — yet again — with the ‘You live in Australia. You are not worthy.’ message that’s implied by the ‘Pricing information not available’ and a ‘This title is not available to customers from Australia’ message.

Guess that’s ANOTHER title I won’t be buying from Amazon, because of some stupid publishing restrictions on sale to countries outside the US. It’s a digital book, for heaven’s sake, written for a digital audience, but it’s not available to all online citizens of the world. Amazon happily sells its Kindles in Australia and makes available its Kindle reader to PCs and smartphones, but then restricts the titles we can purchase. There’s something wrong with that.

(Interestingly, Amazon had no qualms about selling me the paperback of this book for $14.95. Add in about $10 postage, and now the cost of the book for me is close to $25, which is a far cry for the $2 Kindle edition. Why does selling me the paperback version not violate the publisher agreements, whereas selling me the Kindle edition does? In neither case are Australian booksellers or publishers getting any money. I also checked on Fishpond and I can buy it from there for around $25 with free shipping and it ‘Ships within 24 hours from UK supplier’ even though this is a US book. Crazy. Of course, I can only buy a Kindle edition from Amazon–and Amazon won’t sell it to me.)

See also:

• http://cybertext.wordpress.com/2011/12/22/amazon-synonym-for-confusing/
• http://cybertext.wordpress.com/2009/08/28/australian-book-prices/

[Links last checked January 2012]

I checked the Whirlpool forums online (a great source of Australian information on all things techie and geeky), and the general consensus is that I need to unlock my phone with Telstra and get another SIM. The suggestions included purchasing a $2 SIM card from another provider and testing that the phone is unlocked with that SIM before committing to purchase one that will work in the US without the exorbitant charges from Telstra. And to do this before I leave Australia. I also went into the local Telstra Business Centre and asked the lady I know there about it, and she said I shouldn’t have to pay a fee for unlocking, told me what I had to do (she couldn’t do it from there), and also suggested buying another carrier’s $2 SIM and testing that the unlocking had worked.

So, when I was in the supermarket the other day, I asked about SIM cards and was sent to the Customer Service counter where they have the cigarettes under lock and key and hidden from view, and from where they also sell SIM cards. In front of the Customer Service counter was a bin of $2 SIMs from Vodaphone, so I grabbed one and put it on the counter along with my $2.

But it wasn’t that simple. The lady behind the counter said she needed to fill in a form for me to buy the $2 SIM. A form? For a $2 purchase? You’ve got to be kidding! But no… a LONG official form from the Australian Government, on which she was required to fill in my name, address, drivers license number and other details. All for a $2 SIM.

The form had the Australian Government coat of arms on it followed by ‘Australian Communications and Media Authority‘ and a logo for the AMTA (Australian Mobile Telecommunications Association). On further investigation of the AMTA website I found this: http://www.amta.org.au/pages/Pre-paid.ID.Forms, which says:

“Under Federal Government regulations, mobile service providers are required to collect, verify and store and, on lawful request, retrieve identity and address information about purchasers and users of pre-paid mobile phone services.”

There are copies of the official forms here: http://www.amta.org.au/pages/Forms.in.use.for.Pre-paid.ID.Check

In addition, the customer service lady had to hunt a list of handwritten numbers (how long did it take for someone in the supermarket to write that list?), then write my details next to the code number for the $2 SIM pack I was purchasing.

All up, the whole process of purchasing a $2 SIM took some 15+ minutes of her time and mine. That’s not counting the time taken for someone to hand write that list of codes (and hopefully not make a mistake — these codes are 10+ digits long), someone to collect the forms at the end of each day and mail them to Canberra. Unbelievable.

I still haven’t broken open the $2 SIM packet or unlocked my phone with Telstra, so I don’t know if/how it will work, but I’ll try that in the next day or so. What I did notice on the back of the $2 SIM packet was that there was no talk time/data time with the SIM — I’d have to purchase that separately from Vodafone, and, from their website, it looks as though the MINIMUM I can purchase is $29.

As of right now it’s cost me:

• $2 for the SIM
• 15 minutes getting the form filled in so I can purchase the $2 SIM

I expect further ‘costs’:

• $29 for the minimum recharge amount to test out my $2 SIM
• 15+ minutes on hold to Telstra to get my phone unlocked

Then once I’ve got that all sorted, I’ll need to order and pay for a US network-compatible SIM. And test using my phone as a modem when I’m on the road.

So much for a ‘throwaway $2 SIM card’!

What do the ordinary people who travel do? Just suck up the Telstra charges, or not use their phones for anything except an emergency? This is too hard.

Update 23 January 2012: I called the Telstra ‘unlocking team’ (125 111) today to unlock my HTC Sensation phone. After going through the voice prompts and feeling like a dill for answering Yes, No, Unlock, etc. into an empty room, I got shunted and shoved between three Indian call center personnel, before finally getting one who told me that my HTC Sensation with Telstra doesn’t need to be unlocked because it already is! So why isn’t that on the Telstra website? And why did it take three lots of ‘on hold’ music and three voices I found hard to understand before I was told this??

If you’re reading this and are also on a Telstra contract, it seems the only phone you need to unlock is the iPhone. The phone number for unlocking that I called was 125 111, and one of the people I spoke to said the direct number was 1300 720 179, just in case it’s useful to you.

Next step: Swap out the SIM and activate the phone with Vodaphone…

So why bring this up again? Because someone from Adobe called me the other day and offered to look into the pricing situation. She called me back yesterday and said that the reason she was given for the price discrepancies was ‘taxes’. Well, to put not too fine a point on it, that’s just bullsh*t.

Here’s why: Australia has the GST, which is a flat 10% tax on ALL goods and services. If you buy something from a store here, there are no state taxes, county taxes, city taxes, other sales taxes and levies like in the US. In Australia you pay the ticketed price on the item, which invariably includes the GST (e.g. a $99 item is actually $90 retail price + $9 GST). That’s it. Very simple.

The GST applies to most goods and services purchased within Australia, including software. It applies to goods purchased from outside Australia if the cost of the item exceeds $1000, otherwise the item is GST-free.

So with that information, let’s look at how Adobe prices its software in Australia and the US. I’ve used Adobe Captivate 5.5 and the eLearning Suite in my examples, both the upgrade prices and the full price (for Captivate 5.5 only), and have used www.xe.com for converting the prices from Australian dollars (AU$) to US dollars (US$) and vice versa. All price conversions were done on the same day within about an hour, so currency fluctuations aren’t an issue.

Summary

For ease of comparison, I’ve converted all Australian dollar prices to US dollars — see below for screen shots of conversion values.

Bottom line: Adobe charges its Australian customers nearly double the price it charges for its US customers. A 10% tax is neither here nor there with that sort of price gouging, which is why I said that the explanation of ‘taxes’ was bullsh*t. Besides, the Australian prices I found on the Adobe store already INCLUDE the 10% GST, so those 75–80% increases are on top of the tax.

Buying from the US Adobe store is NOT an option — while I can provide a US address as I have family there, I need a US credit card too. So I either don’t buy upgrades regularly (thus doing Adobe out of a revenue stream), or I find other ways to buy the product without going through Adobe at all (still doing Adobe out of a revenue stream!).

Would anyone from Adobe like to explain why we get screwed on the prices we pay for a DOWNLOADABLE product, which most likely comes from US servers no matter where we live and pay for it?

And I’d be happy for those from other countries outside the US to comment on the prices they pay (converted to US dollars for a fair comparison).

Screen shots

US prices: $149 to upgrade to Captivate 5.5 from Captivate 5 (which I have) and $399 to upgrade to the eLearning Suite.

Those US upgrade prices in Australian currency:

Australian prices: $255 for the Captivate upgrade, $669 for the eLearning Suite upgrade

Those upgrade prices in US currency:

To buy Captivate 5.5 without an upgrade (i.e. new), the prices are US$799 in the US and AU$1337 in Australia:

It seems they’re part of a road safety campaign, though it’s a concern that ‘political correctness’ (a oxymoron if ever there was one!) has resulted in ‘rooster’ being substituted for ‘cock’ in the press releases.

Clever. To the point. And they get the message across to the target audience — young Aussie male country drivers. I love how they targeted their intended audience so well. Typically, these young guys don’t read newspapers or watch TV news etc., so traditional ads never really get to them. But a billboard on a country road that they’re likely to be speeding on? Priceless.

[Links last checked January 2012; thanks for sharing the photos, J]

Anyhow, I took each of her seven Chapter titles and made them into Heading 1s, and generated the TOC. This took me about five minutes. I sent her back the document, with a very brief explanatory email in which I had included this:

If you wanted this [document] properly formatted and edited, then I could do this, but I’d charge you for that work.

I got an email back from her within hours. I won’t try to paraphrase it — you can read it yourself (my highlighting):

Now, I like being appreciated as much as the next person, so I was glad I could help her, and she did thank me profusely at the beginning and end of her email.

But am I being overly sensitive? On reading and re-reading this email, I just felt angry and demeaned. This is my job. This is how I earn a living and pay my bills. I share tips and hints on this blog for free, but I won’t do jobs such as this for free. I thought I’d made that clear in my email to her. It’s taken me 20 years of working with — and fighting — Word to gain the knowledge and reputation that I have, so my immediate reaction to ‘just email me the steps to properly format my book’ was ‘You’ve GOT to be kidding!’, followed by anger and disappointment…

I was angry and disappointed that someone could even assume that a person who has gained a lot of knowledge in a field would give that knowledge away for free to someone they didn’t know (or even someone they did know). You wouldn’t ask a dentist, medical practitioner, engineer, plumber or any other professional or tradesperson to do a job for free (‘I can’t pay you. Would you just email me the steps for building a bridge across my river?’, ‘I can’t pay you. Would you just email me the steps for extracting my rotten tooth?’, ‘I can’t pay you. Would you just email me the steps for giving myself a shot of antibiotics?’, ‘I can’t pay you. Would you just email me the steps to unblock the toilet?’). So why ask me to do the same?

If I *choose* to provide hints and tips via this blog and if I *choose* to do that for free, that’s my choice. But that’s a lot different to taking on a job of editing and formatting a stranger’s (or a friend’s) book for free.

So many people think that this writing and editing stuff is easy just because they learned to write at school — and that includes those employers who think that everyone can write so why would they need a writer/editor on staff.

A good practitioner and someone who has honed their profession or craft by working at it every day for years, can make that profession or craft look easy — but it’s not. It comes from many years of hard work, frustration, testing, trial and error, and thousands of hours of going down different paths to find the answer, then applying that knowledge to each job that they do, and building on their previous knowledge. It also comes from attending conferences, workshops, training courses, seminars, and buying and reading books, etc. often on their own dime and in their own time.

When you pay me to do a job for you, you’re not just paying me for the number of hours I put in to do the work — you’re also paying me for my 20 years of accumulated knowledge in this field, and the shortcuts and workarounds I’ve discovered along the way to make the process of writing or editing your document as efficient and as quick and accurate as possible. My rate reflects that. You might think that I make it look easy, but that’s because I’ve learned a lot and I apply that knowledge to every job that I do.

But to ask me to give you that for free is just insulting. And demeaning. And it makes me angry.

What do you think? Am I being over-sensitive about this?

(BTW, I replied by sending her a link to the Microsoft Word training website.)

Related:

• Adrienne Graham — No you can’t pick my brain. It costs too much:  http://www.forbes.com/sites/work-in-progress/2011/03/28/no-you-cant-pick-my-brain-it-costs-too-much/
• Harlan Ellison — Pay the Writer (YouTube video; offensive language): http://www.youtube.com/watch?v=mj5IV23g-fE
• This photo is not free: http://www.petapixel.com/2012/01/10/this-photograph-is-not-free/

[Links last checked January 2012]

Someone, somewhere decided that Adobe Reader X (that’s 10 for those of you counting) wouldn’t have a search box (or Find in their terminology), as previous versions of Adobe Reader did.

Here’s what you got in Adobe Reader 8:

And in Adobe Reader 9:

And here’s what you get in Adobe Reader X:

That’s right, NO search/find box or icons!! Nada. Nothing. Nil. Zip.

While you can get these search icons back on to the toolbar (see below for how), Adobe Reader is a ubiquitous program used by millions of people worldwide. Therefore, the user base is extremely varied and CANNOT be assumed to know how to put an icon back on a toolbar or to know about Ctrl+F! Geeks, nerds, techies, those angry/frustrated enough to search the internet will either figure it out or find it out. But what do the ordinary people do — those who aren’t big computer users or who aren’t very computer savvy beyond what they do on the computer regularly? People like my husband (who alerted me to the issue as he had downloaded Adobe Reader X, while I still had the older versions), my parents, my quilting friends?

PDFs aren’t the easiest things in the world to navigate and having a search facility on the toolbar is essential, in my opinion.

Well, the good news is that the search functionality hasn’t gone — it’s only the Find box that’s gone from the toolbar. You can get search icons back on the toolbar… (keep reading for how) and you can get the Find box back (Ctrl+F, or Edit > Find)  but you can’t put the Find box back on the toolbar. Instead, it hovers at the top of the viewport, just below the toolbar.

And it’s a pathetic excuse for a search box too. Why?

• You can only move it sideways at the top of the viewport, but you can’t drag it onto the toolbar. You can’t move it up or down or dock it anywhere.
• The area you type in is very narrow. Yes, it will take a long string of text, but you won’t be able to see it all. Ever.
• The Previous and Next buttons are miniscule! I get heartily sick of programs that are designed for 20-year-old eyes. No-one is getting any younger and these tiny buttons are very hard to see and even harder to click correctly.
• It’s in a pale, transparent blue so it could easily be missed by someone who doesn’t have 20/20 ‘normal’ vision.

Getting the search icons on to the toolbar

To add the basic search (Find) icon to the toolbar:

1. Right-click in any blank area on the Adobe Reader toolbar.
2. Select Edit > Find.

The Find icon is added to the toolbar. And no, you can’t shift it elsewhere on the toolbar — where it goes is where it stays.

To add the Advanced Search icon to the toolbar:

1. Right-click in any blank area on the Adobe Reader toolbar.
2. Select Edit > Advanced Search.

The Advanced Search icon is added to the toolbar. And like the Find icon, you can’t shift it elsewhere on the toolbar — where it goes is where it stays.

And while I’m having this little rant about Adobe, what’s with the inconsistent terminology? A basic search is called a ‘Find’ and an advanced search is called… an ‘Advanced Search’. Why not use ‘Search’ instead of ‘Find’? Two of the biggest search engines both use ‘Search’ and ‘Advanced Search’, so it’s not like it’s a hard term to understand or misinterpret. It’s harder to deal with inconsistent terms like ‘Find’ and ‘Search’ in the one menu list, in my opinion.

See also:

• http://forums.adobe.com/message/3317903

[Links last checked January 2012]

Has this tip helped you? Saved you time? Saved your skin? You can thank me by clicking the PayPal button (or this link) to buy me a coffee or to make a small contribution to this blog’s maintenance.

I wanted to find out why it does this and how I can stop it from doing so. I’d already gone into the Lync settings (Tools > Options) and tried to change my Status settings for the Inactive and Away statuses (the only ones you can change). However, my client has these set to 15 minutes and doesn’t let me change them. Those settings weren’t what I wanted anyway — it was the Busy status that was annoying me as it would report me as Busy/in a meeting when I wasn’t (in a meeting, that is).

Off to the internet… where I found the answer! And it’s all to do with the connection between your Outlook Calendar and Microsoft Lync.

It seems that Lync is intimately linked with Outlook/Exchange Server, and if you have an appointment scheduled in your Outlook Calendar, Lync will pick that up and change your status to Busy or Busy — in a meeting for that time. If the appointment is as a result of a meeting request, you’ll show as Busy — in a meeting; if it’s just a reminder, your status will show as Currently busy, free at <time>.

Which is all very fine if you use Outlook’s Calendar to schedule your meetings. But what about if you use the calendar for other purposes, such as a reminder tool? For example, I use Outlook’s Calendar to remind me to put in my weekly report (recurring reminder every Thursday), turn on my ‘Out of Office’ notifications (recurring reminder late every Thursday), jot down which documents are due to me on what dates (ad hoc reminders), etc. None of these are meetings — they are reminders.

Sure, I could use Outlook’s Tasks function for my reminders instead, but Tasks doesn’t offer me the very visual ‘at a glance’ view of my week or month that the Calendar function does. I can set recurring tasks and dates in Tasks, but not a time range (e.g. I don’t want to be reminded about setting my Out of Office notification until late on a Thursday, so I need the flexibility of Calendar for that).

By default, all appointments are set to 30 minutes, so there may be several 30-minute periods in my work day when my Lync status shows that I’m Busy and therefore unavailable, when I’m actually available.

I just ran a test with a colleague, and even if I dismiss the Calendar reminder, my status still shows as Busy until the time expires. The only way I can ‘kill’ it is to delete the ‘appointment’ (it takes a minute or two for your status to change back after deleting the appointment) or to manually change my status to Available.

I think it’s clever how Lync syncs with your Outlook Calendar, but I also think it’s a bit too clever. I won’t IM or call someone whose Lync status is Busy. But now that I know they *may* be available despite the displayed status, I might try IM’ing them and not holding off until their status changes.

Update January 2012: Peter C, a work colleague, told me how to set your reminders in Outlook so that Lync doesn’t report you as Busy. Unfortunately, you seem to have to set this one reminder at a time — I couldn’t see any Outlook settings where I could change the default for this. Here’s Peter’s solution:

When you set any appointment, Outlook automatically sets your status for that appointment as Busy — this is what Lync picks up and displays.

However, you can change your status for any appointment to Free and Lync will show you as Available.

See also:

• http://office.microsoft.com/en-us/communicator-help/change-your-presence-status-HA101850359.aspx

[Links last checked January 2012; thanks to Peter C for providing a solution]

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