How the CIA can help technical communicators
June 27, 2011The CIA? And technical communicators? What the…?
Well, there’s more of a connection than you’d suppose. The ‘Phoenix Questions’, for starters. Although these questions are for training new agents to look at a problem from all angles, the set of questions can be applied to pretty much any problem, project, issue, challenge — or any new documentation effort!
Here’s a snapshot of some of the problem-solving ‘Phoenix Questions’; for the complete list, go to http://www.mentoric.com/resource_phoenix_questions.html
sample Phoenix Questions
[Link last checked June 2011]
