“Be nice. Say thank you.”

Larry Winget, in his Change This manifesto, had this to say about customer service:

Instead of [reading] 500 books about the secrets of customer service, try this: Be nice. Say thank you…

Read Larry’s manifesto at:
http://www.changethis.com/30.02.YouAreBeingLiedTo.

While you’re there check out some of the others—some of my favourites are those by Barry Schwartz and Stacy Mitchell.

[This article was first published in the March 2007 CyberText Newsletter; link last checked January 2008]